## Refund Policy – [Your Brand Name]

**Effective Date:** [Today’s Date]

At **[Your Brand Name]**, customer satisfaction is our top priority. We strive to ensure that you are fully satisfied with your purchase. However, in certain cases, we do offer refunds under the following terms:

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### 1. Eligibility for Refund:
You may be eligible for a refund if:
– You received a **damaged or defective** product
– You received a **wrong item** that you did not order
– The product is **not delivered** within the committed time (subject to verification)

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### 2. Conditions:
To qualify for a refund, please ensure:
– The item must be unused and in its original condition
– You must contact us **within 2 days** of receiving the item
– Proof of issue (photo/video) must be shared for verification

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### 3. Refund Process:
– Once your claim is verified and approved, we will initiate the refund process
– Refunds will be issued via the **original payment method** or **mobile banking**, depending on the situation
– Please allow **7-10 working days** for the refund to reflect

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### 4. Non-Refundable Items:
We do **not** offer refunds for:
– Change of mind after purchase
– Discounted or promotional items (unless defective)
– Items returned without prior contact

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### 5. How to Request a Refund:
Please contact us with your **Order ID**, issue details, and evidence (if applicable):

📱 **WhatsApp:** 01615-168583
📞 **Call:** 01736-77797
🌐 **Website:** [Visit Website](https://darksalmon-crow-199948.hostingersite.com)

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We appreciate your understanding and cooperation.
**[Your Brand Name]** – Committed to your satisfaction.